Πολιτική επιστροφής χρημάτων
- You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund.
- If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see “Returns and exchanges”).
- You may also contact our Customer Service Helpline at 22777187 – to cancel your order, provided the order has not already been dispatched.
Returns and exchanges
If you are not satisfied after receiving your order, you have a period of 30 days from the date of receipt to return or exchange the item(s). In order to return or exchange an order, you must check that it meets the following criteria:
- The product must not have been used.
- The product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
The product must be delivered to our offices or stores (see address below) within 30 days of receipt of your order.
When sending items for return or exchange the products should be preferably packaged in their original box, and sent by ordinary certified mail to the address as indicated below (and also during the return process).
Returns and exchanges must be made through our E-shop. You should return your items to:
Timberland shop – Mall of Cyprus(Ground Floor) – Cyprus
Address: 3, Verginas str, Nicosia Strovolos 2025
To request the return of an item, please follow the following steps:
- Enter the “My Orders” section and enter the order number and e-mail address used.
- The system will show you the details of the order and the return option. Click on this option and indicate the model(s) you wish to return.
Once we have received the item(s) and checked that it/they comply with the requirements as detailed above, HT THE ORIGINAL BOOTS CO LTD will refund the price you paid for the item(s). Direct costs of returning the item(s), will be paid by you except in case of manufacturing default or quality issue where HT THE ORIGINAL BOOTS CO LTD is responsible for the costs of returning the item(s).
You may exercise your withdrawal right by providing us with the corresponding form that you will find here or contacting our customer service department.
If the item is returned as a result of a manufacturing default or quality issue for which the manufacturer is responsible, we will refund the entire amount paid within 10 working days. The refund will be made automatically to the credit card or account indicated by the customer, depending on the payment method used by the customer.
In order to request a change of size or model, please follow the following steps:
- Enter the “Your Orders” section and enter the order number and e-mail address used.
- The system will show you the details of the order and the change option. Click on this option, indicate the model(s) you wish to change, and select the reason why you want to change.
In the case of exchanges, the purchaser is responsible for all delivery and collection costs. Cash on delivery returns will not be accepted under any circumstances.
Once we have received the item(s), we will send you the new size or model(s), using the same service as for the original purchase.